Telegram Bot

Learn how to connect a Telegram Bot to WADeck.

Telegram Bot

Telegram is a cloud-based instant messaging app that supports secure communication, media sharing, group chats, and more.

With WADeck's Telegram Bot integration, you can receive and reply to Telegram user messages in WADeck, and manage customer conversations from Telegram in one place.

Requirements

To use the Telegram Bot integration in WADeck, you need:

  • An active Telegram account.
  • A Telegram Bot.
  • The API Token for that Bot.
  • A WADeck account that you can log in to.
  • The WADeck account must have the integration management permission.

Connect Telegram Bot and WADeck

To connect a Telegram Bot to WADeck, complete these steps:

  1. Configure the Telegram Bot.
  2. Create the connection in WADeck.

Configure the Telegram Bot

  1. Open Telegram and go to https://telegram.me/BotFather.

Open BotFather in Telegram.

  1. To create a new Bot, enter /newbot in the message input box, then press Enter to send it.
  2. Follow BotFather's prompts to set a name and username for your new Bot.

Create a new Telegram Bot with BotFather.

The Bot username must end with bot, for example:

wadeck_support_bot
  1. After the Bot is created successfully, BotFather will send you a message that contains the Bot's API Token.
  2. Copy the Token and keep it in a secure place.

You will use this Token in the "API Token" field in WADeck.

  1. To open your Bot in Telegram, click the link in BotFather's message, or manually visit this URL in your browser:
t.me/yourBotName

Open your Telegram Bot.

Create the Connection in WADeck

After you have the Telegram Bot Token, you can create the connection in WADeck.

To create the connection:

  1. Log in to your WADeck account.
  2. Go to the "Integrations" page.

Open the integrations page in WADeck.

  1. In "Channel Accounts", find "Telegram bot".
  2. Click "Add Bot".
  3. Choose a connection method based on your situation:
    • If you just created a new Bot through BotFather, choose "Create New Bot".
    • If you already have an existing Telegram Bot, choose "Connect Existing Bot".

Choose how to connect your Telegram Bot in WADeck.

  1. In the "API Token" field, paste the Token you copied from BotFather.
  2. Click "Confirm".
  3. After the Bot is added successfully, it will appear in the "Authorized Accounts" list.
  4. Find the Bot you just added, then turn on the "Enable Bot" switch.

When the status shows "Normal", the Telegram Bot has been successfully connected to WADeck. After that, Telegram messages sent to this Bot will appear in WADeck, where you can view and reply to them.

Test the Connection

After completing the connection, we recommend running a quick test:

  1. Open your Bot with a Telegram account.
  2. Click Start, or send a test message to the Bot.
  3. Go back to the WADeck inbox and check whether a corresponding conversation has been created.
  4. Reply to the message in WADeck and confirm that it is received in Telegram.

If the test message does not appear in WADeck, confirm that the Bot is enabled, its status is "Normal", and the message was sent to the correct Bot.