Using WADeck
WADeck is a CRM workspace for teams using WhatsApp and Telegram workflows. You are responsible for the accounts you connect, the teammates you invite, and the messages your workspace sends.
You must provide accurate account information and keep access to your WADeck workspace secure.
Connected messaging accounts
WADeck lets you connect your own WhatsApp or Telegram account to a secure cloud workspace. This allows WADeck to help manage inbox, CRM records, scheduled messages, automation, templates, and AI-assisted workflows.
For WhatsApp, WADeck does not require customers to have WhatsApp Business API or WABA. This also means some official API-specific use cases may require a different setup outside WADeck.
Acceptable use and sending boundaries
You may not use WADeck for spam, harassment, fraud, illegal activity, deceptive messaging, or sending messages to people who have not consented to hear from you.
Bulk or broadcast sending must be used carefully with consented contacts, reasonable frequency, and relevant content. WADeck provides sending safeguards, but you are responsible for how your team uses them.
Platform rules and account outcomes
You are responsible for complying with WhatsApp and Telegram rules, terms, policies, and account requirements.
WADeck provides sending safeguards, but we cannot guarantee that third-party platforms will not limit, suspend, or restrict an account based on user behavior or platform policies.
AI-assisted features
AI features may help draft replies, translate messages, summarize conversations, identify lead context, or suggest follow-up actions. You are responsible for reviewing AI output before using it with customers.
WADeck does not use WhatsApp or Telegram messages, customer records, contacts, or lead data to train AI models.
Platform relationship and trademarks
WADeck is not affiliated with WhatsApp, Telegram, Meta, or their parent companies. All trademarks belong to their respective owners.
Any references to WhatsApp, Telegram, or Meta are for describing compatibility and customer workflows.
Service changes and limitations
WADeck may update features, limits, pricing, availability, or supported workflows over time. Some functionality can depend on third-party platform behavior and may change if those platforms change their systems or policies.
To the maximum extent permitted by law, WADeck is provided without guarantees of uninterrupted availability, specific business results, or third-party platform account outcomes.
Contact
For questions about these Terms, contact support{'@'}wadeck.ai.