Information we collect
We may collect account information such as name, email address, workspace details, team membership, billing-related metadata, and support messages you send to us.
When you connect WhatsApp or Telegram to WADeck, we process the data needed to provide the workspace, including conversations, contacts, customer records, leads, scheduled messages, templates, assignments, and operation records.
How we use information
We use information to provide WADeck, keep your workspace available, manage CRM records, deliver scheduled messages, support automation, maintain security, troubleshoot issues, and respond to support requests.
We may use aggregated operational information to understand product reliability and improve the website and service experience.
Cookies and analytics
WADeck may use cookies and analytics tools to understand website visits, measure page performance, improve content, and learn which public pages help visitors evaluate the product.
Analytics data is used to improve the website and product experience. We do not use it to sell your personal information.
AI-assisted features
WADeck may offer AI-assisted reply drafting, translation, summarization, lead context, and follow-up suggestions when a user chooses to trigger those features.
WhatsApp and Telegram messages, customer records, contacts, and lead data are not used to train AI models. AI is used only to provide the workflow requested by the user.
Data storage, export, and deletion
WADeck may store message history, contacts, leads, schedules, templates, and operation records in a cloud workspace so your team can collaborate and recover context across devices.
Customers can export contacts, leads, and messages where the product supports export. You may request account or data deletion by contacting support{'@'}wadeck.ai.
Access and security
WADeck supports team roles, assigned customer visibility, operation records, encrypted sessions, and no-password-sharing workflows to reduce account and data exposure.
No online service can guarantee perfect security, but we work to protect customer data with practical controls and clear reporting paths.
Contact
For privacy questions, data export requests, or deletion requests, contact support{'@'}wadeck.ai.