WhatsApp Web Business: Ultimate Weapon to Connect and Grow Customers on 2023

WhatsApp is a popular messaging app used by over two billion people around the world. However, WhatsApp is not just for personal use. In 2018, WhatsApp launched the WhatsApp Business app to help small and medium-sized businesses (SMBs) communicate with their customers more efficiently.

The WhatsApp Business app has been a game-changer for many SMBs, but it can be challenging to manage customer communications on a single phone. That's where WhatsApp Web Business comes in. In this guide, we'll cover everything you need to know about using WhatsApp Web Business, including how to connect it to your WhatsApp Business app, the benefits of using it, and how to use it on both a browser and a desktop app.

WhatsApp Business Web

Benefits of WhatsApp Web Business

WhatsApp Web Business offers SMBs several benefits. Here are some of the most significant benefits of using WhatsApp Web Business:

Multiple Device Usage

One of the most significant benefits of WhatsApp Web Business is that you can use it on multiple devices. If you're a small business owner, you probably don't have the resources to hire an entire team of customer service representatives. Instead, you may have a small team of dedicated employees who are responsible for managing customer communications. With WhatsApp Web Business, you can link your WhatsApp Business account to up to four additional devices, making it easy for your team to manage customer communications from their desktops or laptops.


If you work on your computer for most of the day, using WhatsApp Web Business can be incredibly convenient. You no longer have to switch between your phone and computer to keep up with customer communications. Instead, you can use WhatsApp Web Business on your desktop and communicate with your customers without ever having to pick up your phone.

Improved Efficiency

Using WhatsApp Web Business can also improve your team's efficiency. When you have multiple team members working on customer communications, it can be challenging to keep track of who's responded to what message. With WhatsApp Web Business, you can see which messages have been responded to and which ones still need attention, making it easier to manage customer communications as a team.

How to Connect WhatsApp Business App to WhatsApp Web

Connecting your WhatsApp Business app to WhatsApp Web Business is easy. Here's how to do it:

Using a Browser

  1. Open your browser and go to https://web.whatsapp.com/.
  2. On the screen, you'll see a WhatsApp Web QR code.
  3. Open your WhatsApp Business app on your phone and go to "Linked Devices."
  4. Click on "Link a Device."
  5. Use your phone to scan the QR code on your desktop screen.
  6. Once your account is connected, you can start using WhatsApp Web Business on your browser.

Integrate WhatsApp with AI

  1. Go to Chrome Extension Store or Edge Extension Store.
  2. Add to Chrome or Add to Edge.
  3. Finish installation and open the extension
  4. Send AI bulk message and use AI reply by WADeck

How to Use WhatsApp Web Business on a Browser

Using WhatsApp Web Business on your browser is easy. Here's how to do it:

Chatting with Customers

To chat with customers on WhatsApp Web Business, follow these steps:

  1. On your browser, click on the "New Chat" icon.
  2. Select the customer you want to chat with.
  3. Type your message in the chat window and hit "Enter" to send it.

Sending Files and Media

To send files and media to customers on WhatsApp Web Business, follow these steps:

  1. Click on the paper clip icon next to the chat window.
  2. Select the type of file you want to send (e.g., document, photo, video, etc.).
  3. Choose the file you want to send from your computer.
  4. Click on "Open" to send the file.

Managing Chats with WADeck CRM

To manage your chats on WhatsApp Web Business, follow these steps:

  1. Hover over the chat you want to manage.
  2. Click on the three dots icon to see your options.
  3. You can archive, delete, or mute the chat from here.
  4. Categorize customers by tags.
  5. Send broadcast to customers through WhatsApp Web Business.
WhatsApp CRM

WhatsApp Business Web for Multiple Users

WhatsApp Web Business is great for small businesses where a few devices are sufficient. However, as your business grows and you need more people to manage your WhatsApp Business account, you'll need to sign up for WhatsApp Business API.

WhatsApp Business API is designed for medium to large businesses with teams of users. It has more advanced features like automatic assignment, performance tracking, and support for third-party integration when connected to a messaging inbox like Respond.io.


WhatsApp Web Business is an essential tool for SMBs looking to manage customer communications more efficiently. With WhatsApp Web Business, you can chat with customers, send files and media, and manage your chats on your desktop or laptop. By following the steps outlined in this guide, you can connect your WhatsApp Business app to WhatsApp Web Business and start using it today.